Product Guarantee

Fly LegsUp My Flight Hammock Product Guarantee

At Fly LegsUp, we are committed to enhancing your travel experience by offering innovative solutions that make your flights more comfortable and enjoyable. We stand behind the quality and functionality of the Fly LegsUp Flight Hammock, and we are confident it will meet your travel needs. However, we understand that circumstances beyond our control may affect your ability to use our product as intended.

Guarantee Terms:

If you find yourself unable to use the Fly LegsUp Flight Hammock on your flight, we offer a guarantee that allows you to return the product for a refund of the purchase price, subject to the following terms and conditions:

1. Proof of Purchase: You must provide valid proof of purchase from our official website, flylegsup.com. This includes a detailed receipt or any official documentation confirming your purchase.

2. Flight Information: You are required to provide the name of the airline, the flight number, and the date on which you attempted to use the Fly LegsUp Flight Hammock. This information is crucial for us to understand the circumstances under which the product was not accepted or could not be used.

3. Condition of the Product: The product must be returned in prime condition, without any damage or alterations.

4. Exclusion of Freight Costs: Please note that the original and return shipping costs are not covered under this guarantee. The refund will only include the cost of the product itself. We encourage you to use a trackable shipping service for returning the product, as we cannot guarantee receipt of items sent back to us.

5. Applicable Model:This guarantee is only available for the Fly LegsUp My Flight Hammock, and is not available for the Fly LegsUp Original or any other products or accessories.

Process for Refund:

To initiate a return under this guarantee, please follow these steps:

• Contact our Customer Service team via email at hello@flylegsup.com, providing all required documentation and information as outlined above.
• Upon review and verification of your claim, we will provide instructions for returning the product to our designated return address. Please note that this will typically be to our Head Office located in Queensland, Australia.
• Once the returned product is received and inspected, we will process your refund. Please allow up to 10 business days for the refund to be credited to your original method of payment.

Limitations:

This guarantee is offered to the original purchaser of the product and is not transferable. It is valid only for purchases made directly through flylegsup.com after 1 February 2024 and does not apply to products purchased from unauthorised retailers or second-hand.

We reserve the right to modify or terminate this guarantee at any time without prior notice. However, any changes will not affect orders already placed or products already purchased under the terms of this guarantee.

Contact Us:

If you have any questions or need further assistance, please do not hesitate to contact our Customer Support team at hello@flylegsup.com. We are here to ensure your satisfaction and to support your travel comfort needs.